Frequently Asked Questions
Expert answers to your beauty and shopping inquiries.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery progress.
What is your return policy for skincare and makeup?
We want you to be satisfied with your purchase. If you are not completely happy, you may return unopened and lightly used products within 30 days of purchase for a full refund.
Are Elizabeth Arden products tested on animals?
Elizabeth Arden does not conduct animal testing on our finished products or ingredients, nor do we ask others to test on our behalf, except where required by law.
How do I determine the right Ceramide Capsule for my skin type?
We offer various formulations including Advanced (anti-aging), Retinol (line erasing), Vitamin C (brightening), and Hyaluronic Acid (plumping). You can use our online skin diagnostic tool for a personalized recommendation.
Do you offer international shipping?
Currently, our website serves customers within the United States. For international orders, please visit our localized websites for your specific region.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Afterpay.